Yes, as long as the amount is your monthly payment or more.
Can I change the day my Direct Debit payment is made?
Yes. Call our Customer Contact Centre on 0330 159 7152 and we will guide you through the process.
Can I change the bank account my Direct Debit comes out of?
Yes, please follow the same process for ‘How do I set up a Direct Debit?’
How long will it take to resolve my complaint?
We have eight weeks to resolve your complaint, but we’ll do everything we can to deal with it as quickly as possible. If we can’t complete our investigation within eight weeks, we’ll send you a letter to let you know and tell you what steps you can take. This will include letting you know that …
What happens after I’ve made a complaint?
If we can deal with your complaint within three working days, we’ll call you to make sure that you’re happy with our decision. If you are, we’ll send you a letter to confirm this.
Letting your property
If you’re no longer able to afford to live in the property but have somewhere else to live that is affordable, we may agree for you to let the property for a temporary period.
Moving house
You may be able to transfer your mortgage to another property without increasing the amount you’ve borrowed. This is called porting your mortgage. As this will be classed as a new mortgage, we’ll need to make sure that you can still afford the payments after we make the change. To do this we will carry …
Giving someone third-party authority
This allows someone else to talk to us about your account without you being there. You may find this helpful if you need some help managing your finances or find it difficult to speak to us about your situation. If you’re unwell, or your circumstances mean you can’t call us, you may find it reassuring …