To set up a Direct debit you can either: Please allow at least 10 working days for your Direct Debit to be set up. If your monthly due date has passed or there are less than 10 working days left in the month your Direct Debit will be set up for the following month and …
Can I specify the amount taken by Direct Debit?
Yes, as long as the amount is your monthly payment or more.
Does my Direct Debit change every time my monthly payment amount changes?
Yes, we’ll automatically update your payment amount each time your payment changes. We’ll write to you at least 10 working days beforehand to advise of any changes to your Direct Debit. You do not have to contact us.
I’m leaving/redeeming, should I cancel my Direct Debit?
We recommend you cancel your Direct Debit as soon as you’ve paid money into your account to redeem your mortgage. If a Direct Debit payment is received after a mortgage has redeemed, a refund will be made directly back to the bank account it came from within 10 working days.
My Direct Debit has failed, what happens next?
You’ll receive a charge of £6.50 The Direct Debit will usually try to collect again after seven working days. You won’t be charged another fee if this second collection also fails. Can I stop this collection?Yes, you can choose to cancel your Direct Debit either with your bank (up to one working day before the …
My Direct Debit was cancelled, can I reset it?
Yes, if your Direct Debit has been cancelled within the last two months, please allow 10 working days for your Direct Debit to be reinstated. If it has been longer than two months since you had a Direct Debit in place, please follow the steps in ‘How do I set up a Direct Debit?‘
Why have you cancelled my Direct Debit?
If your bank rejects your Direct Debit three times in a row, we will cancel your Direct Debit. This is to help you avoid incurring any unnceccessary fees. We’ll write to you to let you know.
Can I cancel my Direct Debit?
Yes. You can cancel your Direct Debit at any time by calling us on 0330 159 7152, please allow up to five working days for your Direct Debit to cancel. You can also cancel your Direct Debit with your bank, allow one working day for this.